Support
When Minutes Matter, Depend on our SMART support Service to Deliver.
When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible before it can affect the business. Our SMART support Service facilitates rapid resolution of critical network issues and improves operational efficiency through a combination of our expert technical support; flexible hardware coverage; and smart, personalized capabilities. We extend our support service by having direct access to the technology experts within all our preferred partners (vendors) TAC centres. This assists with resolving network problem affecting business-critical & time sensitive systems.
The preferred partner TAC is a sophisticated system that automatically routes our service request to the appropriate team and escalates your case to the next level of support if it is not resolved within a specified time frame. Our POC & Lab facilities greatly supplement our support services to be more proactive as well as efficient in resolving complex issues identified within your environment. With our SMART support service we take the ownership of your problems towards efficient & appropriate resolution using our SLA agreements. SLA are the markers to on which our performance is measured. Our SLA clock starts as soon as you register your call with our support Centre.
Product Support:
Product Support Services help you increase operational efficiency, lower support costs, and improve availability risk management. It offers network-equipment inventory management as a built in supplement. With these services, you can:
– More effectively manage risk, plan for equipment upgrades, and comply with your corporate policies
-Identify and resolve issues quickly and reduce downtime
-Streamline contract & licencing management
-Access support resources faster
Solution Support:
Solution Support Services help you increase solution uptime and employee productivity by providing priority access to dedicated and focused resources and documented solutions which enhances the efficiency of management, troubleshooting, and resolution of issues that might arise within complex, multivendor solutions. It also supplements product-level technical support to:
– Quickly isolate and resolve issues that may arise within the solution
-Improve the performance of IT and network operations
-Increase the availability of the applications supported within the solution
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